Kean’s Claremorris In-Store Return Policy
If you are unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days of the purchase date to the store. If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you a Kean’s gift card to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made.
Refunds will be refused for items returned without an original receipt.
We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.
We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items.
If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.
Refund Policy Exclusions
We are unable to offer a refund or an exchange under this policy on the following items: gift cards, large domestic appliances, kitchen appliances where installation has already begun, personal hygiene products & headphones.
In addition, any technology, Apple products, software DVDs, and CDs purchased with a tamper proof seal cannot be returned once this seal is broken. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, physical damage, neglect, misuse, wear and tear or failure to follow the instructions. This also applies to Paint where a sealed tape has been applied.
We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item.
Finally, please note that you will be responsible for all transport costs when returning an item to a store or warehouse.
This policy does not affect your legal rights.
Repair of Faulty Goods
Goods returned for repair will be assessed and/or repaired within a reasonable time frame. You may be provided with an indicative repair time. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.
You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accident, or where your rights under the Consumer Protection Act 2007 or any manufacturer’s warranty do not apply. We may provide you with an indicative fee; this fee may vary due to reasons beyond our control.
If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Goods Damaged in Transit
If any goods delivered to you are damaged, please contact our Store within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging, accessories and manuals.
Your Consumer Rights
Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.
Under the Act the purchaser of goods has a number of rights, including that:
(a) Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.
(b) Goods must be fit for their purpose – they must do what they are reasonably expected to do.
(c) Goods must be as described – the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.
There may be circumstances where you are not entitled to a remedy.
For further information about your consumer rights, visit the Competition and Consumer Protection Commission at www.ccpc.ie.
[i] Thomas H Kean LTD 2019