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Frequently asked questions
We deliver nationwide across Ireland and to mainland Europe. If you’re unsure whether we ship to your specific location, simply contact us and we’ll be happy to confirm.
Delivery times vary depending on your location and the item ordered.
Ireland: Typically 1–2 working days. This can increase during sale season
Mainland Europe: Usually 3–7 working days.
Larger or specialist items may take slightly longer, and you’ll always be informed if this is the case.
Please note that we do not deliver large appliances to mainland Europe.
Shipping costs depend on the size, weight, and destination of your order. The exact delivery fee will be calculated and shown at checkout before you complete your purchase.
We may offer free delivery on selected products or during promotional periods. Any free shipping offers will be clearly displayed on the product page or at checkout.
Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery every step of the way.
If you’re unavailable at the time of delivery, the courier may leave your parcel in a safe place, deliver it to a neighbour, or leave a card with instructions on how to rearrange delivery.
Yes, we can deliver large or heavy items. These may require specialist couriers and slightly longer delivery times. Access requirements (stairs, narrow entrances, etc.) should be noted when placing your order.
Orders shipped to mainland Europe may be subject to local customs duties or taxes depending on the destination country. Any such charges are the responsibility of the customer.
If your order has not yet been dispatched, we may be able to update your delivery details. Please contact us as soon as possible to request any changes.
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos and your order number. We will arrange a collection/replacement or refund as quickly as possible.
Yes. We offer a returns policy in line with consumer regulations. Items must be returned unused and in their original packaging within the specified return period. Please contact us to arrange a return.
Our customer support team is here to help. You can reach us by phone or email, and we’ll respond as quickly as possible.
Order confirmation emails are typically sent within minutes of placing your order. This confirms we’ve received your order and payment.
First, check your spam or junk folder. If it’s not there, ensure the email address entered at checkout was correct. If you’re still unable to find it, contact our customer support team with your name and order details, and we’ll assist you.
Yes. You will receive an email once your order has been dispatched, including tracking details where applicable. If you selected collection, you’ll be notified when your order is ready.
If your order has not yet been processed or dispatched, we may be able to cancel or amend it. Please contact us as soon as possible with your order number. Once dispatched, changes may no longer be possible.
If you need to update your delivery address or contact details, get in touch immediately. We can make changes before dispatch, but once the order is with the courier, amendments may not be possible.