Return a Product

• If your goods are damaged or faulty when you receive, we will replace the goods free of charge.
• We are unable to offer a refund or an exchange under this policy on the following items: gift cards, large domestic appliances, kitchen appliances where installation has already begun, personal hygiene products & headphones.
• We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items unless faulty.
• If you do not want a replacement, delivery charges may be incurred to collect the item from you.
• Do not install any damaged items. This counts as acceptance of goods and the item is then non-returnable and non-refundable.
• Damaged goods must be reported within 48 hours of delivery, please contact us by emailing Returns@keanscm.ie or by phone on 094 9362700.
• In the event that goods are received in a damaged state please retain the product together with any packaging and contact us within 48 hours of receipt with photographic evidence.
• In the case of an item being faulty we may require an inspection by a manufacturer's qualified engineer to be carried out on the item in the location where it is installed. This is so the nature of the fault can be ascertained before we can arrange for a replacement.

Returning Orders - Step By Step

1. Have your delivery paperwork handy

2. Fill out the returns section below

3. We will then contact you we further details on how to arrange the return

4. Once your item(s) has been received and checked, a refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email

How to Package Your Item for Return

To help ensure your item arrives safely to us, please follow the packaging guidance below. Parcels are handled multiple times throughout the delivery process, so secure packaging is essential to help prevent damage in transit.

Before You Pack
• Remove any batteries, liquids, or consumables if they are not required for the return.
• Ensure the item is clean and dry.
• Include all parts, accessories, or documentation requested as part of your return.
• If returning multiple items, wrap each one individually where possible.
Choose the Right Box
• If available, use the original manufacturer's packaging placed inside an outer shipping box.
• If the original packaging is unavailable, use a sturdy cardboard box that is appropriate for the size and weight of the item.
• Do not use boxes that are damaged, crushed, or weakened.

Protect Your Item
Your item should not be able to move inside the box.
• Wrap the item in suitable protective material such as bubble wrap, foam, or packing paper.
• Place cushioning material at the bottom of the box.
• Fill all empty spaces around the item with protective packing material to prevent movement.
• Add additional cushioning on top before closing the box.
If you can hear or feel the item moving when you gently shake the box, add more protective packaging until it is secure.

Seal the Package
• Seal the box using strong parcel or packing tape.
• Reinforce all opening seams.
• Remove or cover any old shipping labels if reusing a box.

Collection or Drop-Off
Please ensure your parcel is fully packaged and ready before it is collected or dropped off. Couriers are responsible for transporting parcels and are generally unable to package items on your behalf.

Important Information
It is the sender's responsibility to ensure that returned items are packaged securely for transit. Items should be protected with appropriate packaging materials and packed so that they cannot move within the box.
Returns are handled through multiple stages of transportation and automated sorting. We are unable to accept liability for damage caused by inadequate or insufficient packaging. If an item arrives damaged because it was not packaged securely, this may affect the outcome of a repair, warranty claim, or return.
If you are unsure how to package your item, please contact our Customer Support team before sending it back.