Shipping Policy

Shipping Policy

Thank you for visiting and shopping at www.keanscm.ie Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method: GLS / DHL

Estimated delivery time: 2-3 days

Shipment cost:

Standard: €4.99

Medium: €9.99

TV Shipping: €24.99

Large: €29.99

 

*Please Note: Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Keans Claremorris is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Keans Claremorris is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier (GLS/DHL) to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We currently do not ship outside of Ireland.

 

Returns Policy - please see Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order. Unfortunately we cannot offer Free Returns at the moment. Subject to the terms set out below, when you purchase online or by phone you have the right to cancel your contract within fourteen (14) days without giving any reason. The cancellation period will expire fourteen (14) days after the goods are received by you.
You then have a further fourteen (14) days to return the goods to us following your notification to us of your intent to return the goods.

The goods must be returned in the original packaging, along with any accessories and free gifts received with them. You may examine the goods as necessary to establish their nature, characteristics and functioning but you must not start using them, install them or input any data/software onto them.
Whilst the goods are in your possession you must take reasonable care of them.

Prior to returning the goods, please contact us on 094 936 2700 or by email info@keansarro.com.

In the interests of hygiene, haircare, electric blankets, headphones and Bluetooth headsets cannot be returned unless they are unopened and in their original packaging. Items such as DVDs, CDs, memory cards and software must still be sealed. 

If you want to return a Software Product Activation Key card the silver strip on the back of the card must be fully intact as new.