Privacy Policy

Kean’s Claremorris

Operated by Thomas H. Kean Limited

1. Introduction

At Kean’s Claremorris, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, store and protect personal data when you:

Visit our website or shop online.
Purchase products in our physical store.
Contact our customer service team.
Arrange a delivery, collection or return.
Request a repair or make a warranty claim.
Use our payment or finance options.
Subscribe to marketing communications.
Otherwise interact with our business.

We process personal data in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and applicable Irish data protection and electronic communications legislation.

2. Who We Are

Kean’s Claremorris is operated by:

Thomas H. Kean Limited

Company Registration Number: 541470

Registered Office: Mount Street, Claremorris, Co. Mayo, Ireland, F12 Y642

Website: www.keanscm.ie

Email: help@keanscm.ie

Thomas H. Kean Limited is the data controller for personal information processed for our own business purposes. This means we determine why and how that information is processed.

Certain service providers, including payment and finance providers, may act as independent data controllers for their own activities.

3. Personal Information We Collect

The information we collect depends on how you interact with us.

Contact and Customer Details

We may collect your name, email address, telephone number, billing address, delivery address and customer account information.

Orders and Purchases

We may collect information about products purchased, order numbers, transaction history, payment status, invoices, delivery arrangements, refunds and returns.

Payments

We may receive payment confirmations, transaction references and other information needed to process orders and refunds. Full payment card information is generally processed through the relevant payment provider rather than stored directly by us.

Repairs, Returns and Warranties

When you request assistance with a product, we may collect purchase details, product descriptions, serial numbers, photographs, videos, fault descriptions, repair information and relevant customer correspondence.

Customer Communications

We may retain relevant records of emails, enquiries, complaints, support requests and other communications.

Website and Device Information

When you visit our website, information may be collected through cookies, pixels and similar technologies. This may include IP addresses, browser and device information, website interactions, product views and shopping activity.

Marketing Preferences

If you subscribe to marketing communications, we may collect your contact information, subscription preferences and information about interactions with our communications.

4. How and Why We Use Your Information

We process personal information for the following purposes and legal bases:

Purpose	Legal basis
Process purchases, payments, orders and deliveries	Performance of a contract
Manage returns, repairs and customer support	Performance of a contract, legal obligations or legitimate interests, depending on the circumstances
Maintain tax, accounting and other legally required records	Legal obligation
Resolve complaints and manage disputes	Legal obligations or legitimate interests
Protect against fraud and secure our systems	Legitimate interests or legal obligations, as applicable
Provide marketing communications	Consent or another applicable basis permitted by electronic marketing law
Use optional analytics and advertising cookies	Consent where legally required
Improve customer service and business operations	Legitimate interests, where appropriate

Where we rely on legitimate interests, we consider those interests against the rights and freedoms of the individuals concerned.

Where we rely on consent, you may withdraw it at any time without affecting processing already carried out lawfully.

Where information is required to complete a purchase or provide a service, not supplying it may prevent us from fulfilling that request.

5. Online Shopping and Shopify

Our online store is hosted by Shopify, which provides technology for website operation, shopping baskets, checkout, order processing and other e-commerce services.

When you visit our website or make a purchase, relevant personal information may be processed by Shopify to operate our online store and provide associated services.

Shopify Network Intelligence

We currently use Shopify Network Intelligence, which allows Shopify to process information relating to customer interactions with our store, Shopify and other participating merchants to provide enhanced services.

These services may support:

Improved shopping experiences and personalisation.
Store performance and customer insights.
Advertising relevance and campaign measurement.
Other enhanced Shopify services.

Information may be shared with Shopify and relevant third-party service providers, including providers operating in other countries.

Where required, customers are provided with choices regarding optional tracking and personalised advertising.

Shopify also provides its own consumer privacy information and privacy controls, including ways to exercise applicable rights concerning its enhanced services.

For further information, please refer to Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

6. Payments and Finance

We use payment service providers to process purchases securely.

For online purchases, these include Shopify Payments, PayPal and humm, where available.

Relevant information may be processed by these providers to authorise payments, verify transactions, prevent fraud, administer payment arrangements and issue refunds.

Payment providers may independently process information in accordance with their own privacy notices and legal responsibilities.

humm Finance

We offer humm as a finance option for eligible online and in-store purchases.

Customers normally apply for and receive finance approval through humm before completing their purchase with us.

Our staff may assist customers in using their approved finance to complete an in-store transaction and, where applicable, with aspects of the application process.

humm is responsible for its own lending assessments, approval decisions and finance administration.

We may handle or retain limited information needed to verify a transaction, complete a purchase, arrange delivery, administer refunds or respond to enquiries.

Customers should review humm's privacy information before applying for finance.

7. Deliveries, Collections and Transport

To arrange deliveries, collections, returns and other transport services, we may share relevant information with our logistics providers.

These include:

DPD
An Post
DHL
Aramex
Caulfield Transport

Information shared may include your name, delivery or collection address, contact details, order reference and information necessary to complete the relevant service.

Delivery providers may also process personal information in accordance with their own legal responsibilities and privacy notices.

8. Repairs, Returns, Warranties and Customer Support

When you contact Kean’s Claremorris about a faulty product, return, repair, warranty claim or other issue, we may process relevant information to assess and resolve your enquiry.

Depending on the circumstances, we may share necessary information with manufacturers, suppliers, authorised repair centres or warranty service providers.

We may retain appropriate records of enquiries, assessments, resolutions, repairs, refunds and customer communications for service administration, legal compliance and the management of disputes.

Information is shared only where there is an appropriate purpose and lawful basis for doing so.

9. Marketing Communications and Salesfire

We use Salesfire to support email marketing, customer engagement, website personalisation and related e-commerce activities.

Depending on the services enabled, this may involve processing contact information, purchase information, website interactions, shopping activity and marketing preferences.

We may use this information to:

Send promotional emails and information about offers.
Provide relevant product recommendations.
Measure marketing effectiveness.
Improve customer engagement and shopping experiences.

We send electronic marketing communications only where permitted by applicable law.

Where consent is required, we seek that consent. Customers may unsubscribe from promotional emails using the unsubscribe option included in those messages.

Unsubscribing from marketing will not prevent us from sending necessary communications about orders, payments, deliveries, repairs or other services.

10. Cookies and Tracking Technologies

Our website uses cookies, pixels and similar technologies to provide website functions, remember preferences, understand website performance and support marketing.

Our cookie preferences are organised into four categories.

Operate the Website

These technologies support essential website functions such as shopping baskets, checkout, security and fraud prevention.

Store Your Preferences

These technologies may remember information such as language, country and other selected preferences.

Personalise Marketing

These technologies may support advertising, conversion measurement and personalised marketing.

Measure Performance

These technologies may help us understand website interactions, customer behaviour and opportunities to improve the shopping experience.

When visiting our website, customers can accept, reject or individually manage optional cookie categories through our cookie banner.

Customers can also change their preferences or withdraw consent using the available cookie controls.

Where consent is legally required, non-essential tracking technologies must not be used without that consent.

Some processing that does not involve storing cookies may still occur where a separate lawful basis exists and applicable electronic privacy rules permit it.

11. Analytics, Advertising and Third-Party Services

Our website has integrations with technology providers used for advertising, analytics, customer engagement and e-commerce services.

These include, as applicable:

Google and YouTube
Meta (Facebook and Instagram)
TikTok
Microsoft Clarity
Salesfire
HubSpot
Shopbox

We may also have other service integrations associated with our online store.

Depending on their configuration, these technologies may process information about devices, website activity, browsing interactions, purchases and advertising engagement.

Certain providers may use information for their own purposes, as explained in their privacy notices.

Use of these technologies is subject to applicable data protection requirements, including consent where legally required.

The precise technologies in operation may change as our website and services develop.

12. Sharing Personal Information

We may share relevant personal information with appropriate third parties where necessary for business operations and lawful purposes.

These may include:

E-commerce and website technology providers.
Payment and finance providers.
Delivery and logistics companies.
Manufacturers, suppliers and repair providers.
Customer support and marketing service providers.
IT, security and professional service providers.
Accountants, legal advisers and insurers.
Regulatory bodies, public authorities or law enforcement agencies where required by law.

Where an organisation processes personal data on our behalf, we seek to use appropriate contractual and data protection safeguards.

Other organisations may act as independent data controllers for their own processing purposes.

Sharing for advertising or personalisation purposes is subject to applicable privacy and consent requirements.

13. International Data Transfers

Although our Shopify store has its data hosting location set to the European Union, some service providers may process personal information in other countries.

Where personal information is transferred outside the European Economic Area, we use or rely on appropriate transfer mechanisms as required by applicable data protection law.

These may include European Commission adequacy decisions or approved standard contractual clauses, where applicable.

You may contact us for further information about relevant international transfers and safeguards.

14. How Long We Keep Personal Information

We retain personal information for no longer than is necessary for the purposes for which it was collected, subject to applicable legal obligations and legitimate business requirements.

Retention periods depend on the nature of the information and the reason it is processed.

In determining an appropriate retention period, we consider:

Accounting and tax obligations.
Contractual requirements.
Consumer rights and warranty matters.
The status of customer orders and repairs.
Applicable time limits for legal claims.
The need to investigate complaints and resolve disputes.
Marketing preferences and withdrawal of consent.
Security, fraud prevention and operational needs.

When personal information is no longer required, it will be securely deleted, anonymised or otherwise handled in accordance with our applicable retention procedures.

Certain information may need to be retained after an account is closed or a customer requests deletion, where a legal obligation or other lawful reason applies.

15. How We Protect Personal Information

We use appropriate technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration and disclosure.

These may include access restrictions, secure systems, staff procedures and appropriate arrangements with service providers.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

However, we take reasonable and proportionate steps to protect information entrusted to us.

16. Your Data Protection Rights

Under GDPR, you have rights relating to your personal information, subject to applicable conditions and exemptions.

These include:

Right of Access

You may request access to personal information we hold about you.

Right to Rectification

You may request the correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information in certain circumstances.

Right to Restrict Processing

You may request that processing of your information be restricted in certain circumstances.

Right to Data Portability

You may request certain personal information in a portable format where this right applies.

Right to Object

You may object to certain uses of your personal information, including direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Automated Decision-Making Rights

You have rights relating to certain decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise any applicable rights, please contact help@keanscm.ie.

We will normally respond within one month of receiving a valid request, subject to applicable legal provisions allowing an extension.

Requests are generally free of charge, although GDPR permits fees or refusal in certain limited circumstances.

We may request reasonable information to verify your identity before responding.

17. Children's Privacy

Our retail website and services are intended for general shopping purposes and are not specifically directed at children.

We do not intentionally seek to collect personal information from children for marketing purposes without an appropriate lawful basis and any permission required by applicable law.

18. Third-Party Websites

Our website may contain links to third-party websites, payment services, manufacturers or other external providers.

These organisations may have their own privacy policies and data protection responsibilities.

We encourage customers to review the relevant privacy information when using external services.

19. Complaints

If you have questions or concerns about how we process your personal information, please contact us at help@keanscm.ie.

We will review your enquiry and respond as appropriate.

You also have the right to lodge a complaint with the Irish Data Protection Commission, Ireland's supervisory authority for data protection.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, technology or business operations.

The latest version will be published on our website with the date of its most recent update.

Where required, we will provide additional notice of significant changes.

21. Contact Us

For questions about this Privacy Policy, how we handle your information or your data protection rights, please contact: